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What can I do if the messaging system is not functioning properly?
Best Response
50% effective
Question:
What can I do if the messaging system is not functioning properly?
Answer:
Script:
I understand how important for you to have a working messaging app, and I will try my best to help you out with that.
Verification:
May I ask your service provider?
May I ask if you update your software recently?
May I ask what troubleshooting step you have done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if they have the latest version.
Step 3:
Ask to do troubleshooting step needed depending on their phone type.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
85%
Yes, I can actually help. I think I saw your message. I can help you with that, actually. So do you have the phone in your hands right now? Oh, yeah. Yep. And I got it. It came up again last night, and it says it restricted the message 33 times. Yeah, I know. That's what we are doing. We are unrestricting it. So, if you have the phone, please go to Settings. Once in Settings, go to Apps and Notifications. Once in Apps and Notifications, go to See All Apps. On the top right of the screen, you will find three dots. So, tap on those three dots. Yep. And press Show System. Once you press Show System, you need to look up for DuraSpeed, actually. Now, press Open. Once you press Open, go ahead and get into, you have to turn on the messages, turn on the phone app, and that's it.
85%
Yes. But I just turned on the messages. Yes. And the phone. Messages, and then there's a phone as well. Turn that one on, too? That is correct. Yes. And that's the only two that should be turned on in that whole list? Exactly. Okay. And that fixes it, should take care of it? Yes.
70%
Yes. No. No, no. We found that this is a solution, okay? And it should work just fine, okay?