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Are there products available for pickup in the store?
Best Response
50% effective
Question:
Are there products available for pickup in the store?
Answer:
Script:
I understand your interest to know if what products are available to pick up on our store and I happy to check our stock based on what you need.
Verification:
May I ask what specific item you need?
May I ask where you are located to check the nearest store, we have?
Once it is available, may I ask when did you wanted to pick it up?
Step 1:
Verify the stock if item needed is available.
Step 2:
Verify the nearest store if item is available and check another store if not.
Step 3:
Ask customer convenient time or target date of when to pick up the item.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
30%
Yes, so we do have them in store, but if you were to purchase them, they would be for retail and not for wholesale.
30%
The ones that we have in store are for retail.