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The customer is missing messages and sending double messages.

💬 Messaging SMS Text Messages Asked 1 times resolved

Best Response 85% effective

Okay. All right. So now you're all set. You just need to turn your phone off and turn it back on.

instruction Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

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And you should be getting your messages normally now. You should be able to send them.

explanation 1/0

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So you're on speaker. All right. You go into your settings. Then you go to apps and notifications.

instruction Steps 0/1

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Now you're going to go to see all apps.

instruction Steps 0/1

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Now in the top right corner, there's three dots. Click on those and click show systems.

instruction Steps 0/1

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You're going to click on that. And then you're going to click on show system.

instruction Steps 0/1

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Right now you're going to scroll. It's in alphabetical order. So you're going to scroll to D, D as in dog.

instruction Steps 0/1

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And you're going to look for DuraSpeed.

instruction Steps 0/1

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You're going to click on that.

instruction Steps 0/1

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And you're going to click open.

instruction Steps 0/1

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All right. You're going to turn it off.

instruction Steps 0/1

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Now you're going to go back to screens to where you found DuraSpeed.

instruction Steps 0/1

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And you're going to scroll down to messages.

instruction Steps 0/1

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Okay. I see it. I should click on it? Yes.

instruction Steps 0/1

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And now you're going to go down to storage information.

instruction Steps 0/1

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Yes. Don't worry. You're not going to lose any of your messages. And I should just do okay? Yes.

instruction Steps 0/1

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You may want to put me on speaker. I'm going to give you a set of instructions to go through.

instruction 0/1

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No problem. All right? Call us back if you have any issues. Okay?

promise 0/1