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Can I purchase a warranty for a phone bought from a third-party seller?
Best Response
50% effective
Question:
Can I purchase a warranty for a phone bought from a third-party seller?
Answer:
Script:
I know how important it is for you to have your phone to be under warranty, however, if it was purchase from third-party sellers, you cannot purchase a warranty.
Verification:
May I ask where did you bought your phone?
Step 1:
Verify if where thy purchased the phone.
Step 2:
Provide all necessary information.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
The phone comes with a standard warranty of two months for any kind of physical motion.
70%
It's a regular free warranty. You don't have to pay extra for it, no.
30%
No, you cannot purchase a warranty with us, unfortunately.
30%
If you purchase a used phone, it's most likely out of warranty.
30%
The phone has only two months warranty, okay? So, you cannot purchase a warranty, and we do not sell warranties, okay?
30%
The warranty is only two months, and it comes when you purchase a phone for the first time directly from us or from a third-party seller with the receipt, okay?
30%
You have warranty with your receipt for two months.