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Does the store perform repairs for my phone?
Best Response
50% effective
Question:
Does the store perform repairs for my phone?
Answer:
Script:
I understand that you wanted to know if our store does repairs and yes, except the store we have in Avenue J / Flatbush.
Verification:
May I ask what is the issue on your phone?
May I ask what Fig phone do you have?
Do you still have the legal receipt to validate its warranty?
Step 1:
Verify the specific issue with the phone.
Step 2:
Verify what phone type they have.
Step 3:
Verify the receipt and set an expectation for repair cost if more than a year.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
You would just contact your service provider, and then you ask them if there is, like, any details of what exactly was being used with the data.
45%
I should look out for an update and then download it, I guess, with Wi-Fi, because I don't have...
30%
Yes, it does. It does do repairs? So I can bring in my Kosher, my Fig Phone to Miss Fig and Liquist? Yes.
30%
If you downloaded your update off of Wi-Fi, that may have caused all your data to be used. And the second, some customers have been reporting that something is using up all their data. And when they look into it, it says something about a Google Play Store. There is a glitch in one of our systems that's causing this. But it is going to be fixed in an upcoming update.
30%
So they haven't set up their phone yet. They haven't given us the extension yet.
30%
Right. Perfect. Okay, thank you so much for your help.