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How can I check for the latest software update on my device?

💻 Apps & Software Software Updates Asked 2 times resolved

Best Response 50% effective

Question: How can I check for the latest software update on my device? Answer: Script: I understand that you needed to know if the current software you have is the most updated one and I can assist you with that. Let me walk you through. Verification: May I ask what Fig phone do you have? Step 1: Verify if what Fig phone they have. Step 2: Ask to go to settings then system update. Step 3: Ask if they have notification to update the software. Escalation: If need assistance from other departments or higher ups.

curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

45%

Can you tell me the full custom build number where you're in right now? That should come up in About Phone.

instruction Steps 0/1

45%

Go to settings in your phone, please. About phone, and then you have the IMEI, you have to tell me your IMEI and your custom bill number. I need both.

instruction Steps 0/1

35%

I can help you with that. Let's take a look. Are you going to Wi-Fi, are you trying to download the latest version and it's not going through?

instruction 0/1

35%

I will need you to give me the IMEI of the phone. We will check it out first.

instruction 0/1

35%

Please send it to info.speedcoacher.com, and I will put the request to anybody, to, to, to my boss, actually, who is the developer, okay?

instruction 0/1

30%

Great. I'll send this to the developers so we can send you the latest version.

promise 0/1

30%

Sure, sure.

promise 0/1

30%

I will request it, okay?

promise 0/1

30%

I'm sending it now, you can expect it when they release it, okay? Unfortunately, I will give you a time frame of hours that won't be very fruitful on my end, okay?

info 0/1

30%

Thank you so much for your patience.

apology 0/1

How Customers Ask This

"How can I receive a software update for my device?"