📞

How can I get help with placing calls and receiving texts while in Israel?

📞 Calls & Voice Can't Make Calls Asked 2 times needs_work
Best Response 45% effective
I'm going to keep your number and I'm going to put you in touch with a person in Israel that can fix your phone so he can take a look at your phone, okay? And he's going to be calling you, not today because it's late, but tomorrow, okay?
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
What number are you going to be giving him? This important number that you're calling from. Do you mind just telling me what shows up?
instruction Steps 0/1
45%
Right now, I do not have a solution to execute for you. You can use a native UK SIM card and it will work.
instruction Steps 0/1
45%
Just try. Just try. It's just for testing. It's not that you're going to have it forever. You're just going to test it for five minutes.
instruction Steps 0/1
35%
I'm going to take your number, I'm going to put you in touch with a person in Israel that may be able to help you. What is your name?
instruction 0/1
30%
Fantastic. Okay, thanks. He'll be giving me a call. Yes, tomorrow.
promise 0/1
30%
I will report it to the developers. So, eventually they can figure a solution. But, unfortunately, it's not going to be today.
promise 0/1
30%
If it's EU version or USA version, it should work. It's another SIM card and maybe a SIM card from the UK. It will work perfectly fine.
explanation 0/1
30%
Yes, I can call you back whenever I have an update. It won't be today. And when? I don't have a date.
promise 0/1
30%
As soon as we finish talking and if we have something, we will be letting you know.
promise 0/1
30%
Sure. I will give you a Belgian number because I have another phone, a Belgian number.
info 0/1
0%
Unfortunately, this is beyond our power. This is something that is completely beyond us. There's nothing we can really do about it.
explanation 0/2

How Customers Ask This

"The customer is unable to make calls while using their phone in the UK, despite it working in Israel."