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How can I resolve charging issues with my phone?
Best Response
50% effective
Question:
How can I resolve charging issues with my phone?
Answer:
Script:
I can't imagine how inconvenient it is having charging problems on the phone and I will my best to assist you with that.
Verification:
May I ask if you are able to verify if your phone is charging?
May I ask what troubleshooting step have you done so far?
May I ask if when did you bought the phone?
Step 1:
Verify if the phone is charging.
Step 2:
Verify if they tried to take out the battery and turn it back on.
Step 3:
Verify if it is within the 1-year warranty.
Step 4:
Ask to send out the phone to any of our store if not resolved.
Step 5:
Provide all necessary information including the store hours and address.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
Yes, that's something that we can take care of. Yeah, that's for free, okay?
45%
We can either fix it in our store in Borough Park, or you can fix it in one of the repair shops in Lakewood. You can go to Kosher Style at 1700 Madison Avenue.
45%
I can tell you right now if you wish. Okay, what's the address? 4306, 13th Avenue, Brooklyn, New York, 11219.
45%
When you send it, make sure to include a note inside the package with your name, your phone number, and address. That is extremely important as well, okay?
35%
What we can do is you can bring your phone back in and we can fix it for free.
30%
If you send it, we will charge you as well, but we may not charge you as much as Kosher Style. We will charge you $40 for this.
30%
The technician is going to open it, okay? If the technician finds out that inside the connector is something that is off or something that maybe he misconnected or something that is our fault, we will not charge.
0%
If you would like to send it to us, we would love to see it.
How Customers Ask This
"The customer is experiencing a recurring issue with their phone not charging properly."