📱

The customer is unable to download MMS and connect to WiFi, and suspects the phone may be defective.

📱 Device Issues Apps & Software Asked 1 times needs_work

Other Response Scripts

45%

Okay, so I spoke to my service provider and they told me that I still have 600 MB of data left. Okay, then we'll try some troubleshoots. So go to settings in your phone, please.

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45%

Once in settings, go to system.

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45%

Okay, then go to reset options.

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45%

No, no. For now, we are not there. Eventually, if it's not working, we have to do that. Once you go to reset options, press reset WiFi, mobile and Bluetooth.

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45%

Yeah, reset settings. That's what you have to press.

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45%

Okay. Then go to apps and notifications.

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45%

Oh, then it should say apps.

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45%

Once in apps, look up for your messaging app, please.

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45%

Okay, enter there.

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45%

Once you're there, you have to look up for the, you have to scroll up to the third option. That's going to be storage and cache.

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45%

Once you're in storage and cache, press where it says clear storage, please.

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45%

Now, please try again and try to download the pictures that you will receive, okay?

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45%

Okay, let's bring it to our Muncie store. We'll take a look at it there, and we will make a decision over there, okay?

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35%

But if you want to try now, try, but I'm, yeah.

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30%

It's not going to delete anything. It's just going to delete the network configuration.

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30%

Don't worry, it won't delete your messages.

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