Can I return an item and get free shipping for the return?

Okay, you can return it, we can take it back, but unfortunately when you return it for that reason, we don't do free shipping, okay? So we will refund you, minus the shipping cost, which is like $5, okay?

If you'd like to return it, I can go ahead and I can send you a label now.

If you send it by yourself, yes, that's fine. Which way is cheaper? That depends on the company that you're going to use. Okay, ours costs between $5 and $7.

No problem, yes, I can do that for you.

No, no, we are not going to do that, of course.