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Customer inquiring about the status of a phone repair that has not been updated for over a month.
Other Response Scripts
45%
I'm going to go ahead, I'm going to make a few calls right now, just find out...
45%
I'm going to keep your number, I'm going to speak, we just opened, the store opened just 15 minutes ago, so I'm going to, yes, I'm going to make the calls that I need to make, with the right department, and then I'm going to be calling you back, okay, today.
30%
Yes, sure. That's a long time. Where are you located?
30%
Okay, and you sent the phone over a month ago. What is your name?
30%
Can you tell me the address where you send it?
30%
It looks like, as I look at this again, it looks like it was returned to the sender.
30%
I guess I will have to discuss this with them.
30%
Okay, yes, because, yeah, I don't see it anywhere.
30%
Okay, you emailed us 15 hours ago last time. I'm taking... Okay, yes, I see here that you said, in this situation, I remember your case, but for some reason your email thread is not loading, and I'm trying from two different computers.
30%
So in this situation, you sent the phone to repair, and then you had a ride going back to the UK, but that ride already came back, so it's back.
30%
The last thing, I cannot read your last email, okay, it's very, very weird, but yes, the last thing that we ask is that if you're going to have another ride, or yes, so, and also...
30%
After that? On the internal part, we agreed that if we know someone going to the UK, we will be letting you know, and see if that person can make you save it, but for now, yes, we just came back to work yesterday.
30%
Let me fill you in on the rest of the correspondence, I emailed you back, I was told that you'll let me know, you're going to speak to the manager, and you'll let me know where the phone's holding.
30%
No, no, unfortunately no, we are having a, we are extremely busy, but I'm going to be taking care of this right now, but I'm going to see what is the best thing we can do.
30%
We know that the UK customs are a little complicated to pass through, so I'm afraid that it's, we're going to get there, we're going to discuss that, we're going to see what we can do, and then we're going to go from there.
30%
We are going to do our best to make it as fast as we can. Otherwise call me back on Sunday, or if you're closed, then Monday, please, as soon as possible.
30%
Okay, I see that I wrote a note here. It's my worst call and we told him that we were sending a phone in there too one week ago.
30%
Your address is 20 Cardinal Court, Lakewood, New Jersey 08701, correct?
30%
Yes, your address is 20 Cardinal Courts, Lakewood, New Jersey 08701, correct?
15%
Okay, I'll only one second. I'm going to make some call. I'm going to put you on another call, okay?
0%
I actually, it looks like the ticket might be under a different number. It might be under this number, 443-281-3945.
0%
Today, don't forget, I'm five hours ahead of you, and I've got Shabbos Saturday coming in, so when I'm not allowed to take the phone...
0%
I'm sorry to hear that. What is your name or your phone number?
How Customers Ask This
"Customer inquiring about the status of their phone repair after not receiving it for over a month."
"Customer inquiring about the status of their phone repair after not receiving it for over a month."
"The customer is inquiring about the status of their phone repair that has been pending for two months with no updates."