The customer is experiencing issues with the phone shutting down unexpectedly, possibly related to the battery.

I'll send you the battery. One to two business days.

Yes, it's actually taken care of in the Barbra store.

Okay? This is my recommendation, what you will have to do. Okay? Go ahead. When you turn up the phone, charge it to 100%. All the way to 100%. Okay? Once that's done, you have to go ahead and make sure to put a timer. Okay? Put a, yeah, put like a timer or count how, in the phone clock, for the battery. And when it's 30%, not 20, when it's 30%, when you feel like it's about to shut off, just see how long does the phone last. Okay? And with that information, we will know 100% for sure where the problem lays and where it isn't.

Okay. Then do the timer, do the timer thing. Okay. And eventually… It doesn't happen every day. But if you do it every morning, eventually it will happen. And what do you want to see? How long the battery lasts? Yes. Okay. That takes literally 15 seconds to configure every day. It's no longer than that.

Let me see if I can do that. Can I have your name, please?

All right. Then, I can contact this number?

Okay, so you want it to be shipped. Okay, can you tell me the address one more time?

So the loaner phones will be available again by the end of the week or by the beginning of next week. And you just call me, I send you a payment link so you can pay for the loaner and that's all you have to do.

This kind of issue will take, first of all, we will see the crack as well. Okay, so we can repair that too. And it will take about, if you send it today or tomorrow, it will take about five to seven business days. And then it gets shipped back to me?

First of all, I will recommend you to stop charging the phone the whole night. That is not good. Okay? You should charge it just, I mean, you can charge it whenever you want, but you have to make sure that you don't overleave it after it's 100%. Okay? If you leave the phone five hours after it's 100%, the battery will slowly start to die. Okay? Because it will burn the electrons inside the battery that actually need to be alive to make your phone last.

If it's not happening every single day, then first of all, I will recommend you to stop charging the phone the whole night. That is not good. Okay? You should charge it just, I mean, you can charge it whenever you want, but you have to make sure that you don't overleave it after it's 100%.

Okay, and then the name?

Yes, you can ship it to us, actually.

Okay, if you want to just ship your phone first, what happened with your phone?

You're going to ship it to Brooklyn, to Barbra.

I think it's a battery to you. My question here is, overall, how long does the phone last when in regular usage? Oh, a long time. It's really whatever. I have to recharge it. I recharge it usually every night. Sometimes in the middle of the day. But usually once a day, like over the night, it's okay for the whole day. Usually.

If it's a point where you cannot use the phone, then yes, then you should ask for a new battery. It's very, I'll tell you the truth, it's very, it's very not reliable. And I know at 20% and, you know, I'm in the middle of a busy, maybe an important phone call and you don't have a battery. That's very…

It sounds like that it may be just a battery problem, but we wouldn't have any way to check unless we give you a new battery, and then it happens again. If it happens again, then it's going to be the phone itself.

Yes, we can. Let me just double-check to see that we have batteries in stock.

Currently, we're actually out of batteries. We're getting some more in this week.

Did you want to just pick up the battery? Or did you want it to be sent?

If you need a phone in the meantime and you need to fix your phone, then we will have loaner phones by the end of the week. And yes, we will be happy to lend you a phone for a few days until you have your phone resolved.

Yes, actually. We charge the deposit for the loaner phone, but we refund it in full once we return it.