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What steps can I take to resolve issues with my Wi-Fi connection?
Best Response
50% effective
Question:
What steps can I take to resolve issues with my Wi-Fi connection?
Answer:
Script:
I understand that you need assistance with your Wi-Fi connection and I will try my best to assist you with that.
Verification:
May I ask your service provider?
Have you updated your software recently?
What troubleshooting step have you done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Ask to go to settings and check the system update.
Step 3:
Ask the customer to disconnect and reconnect the connection.
Step 4:
Refer to their service provider if it does not work.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
To reset the network, go to System, then Settings, and select Reset. If that doesn't work, we may need to reflash the device.
35%
If they are unable to connect to Wi-Fi at home, we will have to reflash the phone, 100%.