Can I order a specific case for my phone?

Question: Can I order a specific case for my phone? Answer: Script: I know that you needed a case for your phone and I am happy to check our stock on your preferred case. Verification: May I ask your specific preferred case? May I ask where are you located? How would you like to receive the item? Step 1: Verify the specific preferred case. Step 2: Verify the stock on all stores. Step 3: Verify the customer location for receiving purposes. Step 4: Ask if they want to pick it up or to be shipped. Escalation: If need assistance from other departments or higher ups.