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Is there an update for text messaging that is not working?
Best Response
50% effective
Question:
Is there an update for text messaging that is not working?
Answer:
Script:
I know how important for you to verify these details to make sure that your messaging app is working. We currently don't have any update available for messaging app, but it will be available on your phone once there is.
Verification:
May I ask if your version is the latest one?
Step 1:
Verify if the messaging app is in the latest version.
Step 2:
Provide all necessary information.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
30%
There's going to be another update later today.
30%
There is going to be, we didn't launch many updates, there is going to be another update later today, okay?