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Why is my phone talking by itself and how can I stop it?
Best Response
50% effective
Question:
Why is my phone talking by itself and how can I stop it?
Answer:
Script:
I understand that you wanted to turn your read / talk mode off and I can help you out with that.
Verification:
May I ask if you can press and hold the volume up and down at the same time?
Step 1:
Verify if they changed the settings recently.
Step 2:
Ask the customer if they can press and hold the volume up and down at the same time.
Step 3:
Provide details as an alternative.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
Amazing. All right. Yes, everything's working now.
45%
No, just take it out and put it back in.
45%
You're going to choose settings.
45%
Yes, so you're going to turn that off. Talk back.
45%
Turn it off.
35%
So you double tap it on the screen or you double click the button?
35%
Oh, I should double tap the button.
35%
Now we're going to try to turn that off, right?
30%
Uh oh, I think you turned on the voice assist.
30%
Okay. Secure your phone. That's in settings.