💬

Why am I sending duplicate text messages?

💬 Messaging SMS Text Messages Asked 2 times resolved
Best Response 70% effective
No, I don't think it's a problem with your phone, okay?
explanation 1 helpful / 0 not helpful

Other Response Scripts

45%
Okay, once the message is on the top right of the screen, you will find three dots. Touch on those three dots, please.
instruction Steps 0/1
45%
Okay, once you're in setting, scroll on all the way to the end where it says advanced.
instruction Steps 0/1
45%
Okay, go there, please. Once you're in advanced, you must go where it says, uh, you will find an option that says your number.
instruction Steps 0/1
45%
And then you need to put your phone number.
instruction Steps 0/1
45%
Okay, and now? And now all you have to do is go to, uh, and the first option will say something about your group. So go also there, please.
instruction Steps 0/1
45%
Okay, and once you're there. Press with the. Read me the two options that you see, please.
instruction Steps 0/1
45%
Okay, then. So that should be it. Now. They will go all the way back and turn off the phone. Turn it back on and it should be working.
instruction Steps 0/1
45%
So you can go to settings in your phone, please. Once in settings, go to messages in your phone, regular messaging app. Once you're in the messaging app, go to the top right of the screen, you will find three dots. In that, you will see a menu of options popping up. One of those options will be the number six that's going to be setting. Once you do that, you need to go all the way to the end where it says advanced. Once you're in advanced, you will find an option that says your current number. You have to make sure that that is your phone number. Is that your phone number?
instruction Steps 0/1
35%
Now, you will see a few options coming out of it. One of those options will be setting.
instruction 0/1
35%
Okay, do that, please.
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35%
Which group, yes. Only you will get any reply. The other one is send a single MMS to all recipients.
instruction 0/1
35%
Okay, and which one you have selected? The second one. Send a single MMS.
instruction 0/1
35%
Just tell them to take a look at their phones, okay, because I don't think it's a problem with the phone.
instruction 0/1
30%
Send a single MMS? Yes. But I'm not on group messages. I talk about. That's fine. It doesn't really matter.
explanation 0/1
30%
Okay, and if I see the two messages come in, I'll let you know. If one message comes in, then it should be good.
promise 0/1
30%
So again, it's not every time. We have to test it.
info 0/1
30%
Okay, thank you for letting me know. I will report this to the developers if it's still not good. But we have to test it.
promise 0/1

How Customers Ask This

"Why are some contacts receiving duplicate text messages?"