🏪
What is the status of my phone repair?
Best Response
85% effective
We should bring your phone back. It's probably going to be sent out tomorrow. You should get it in two days.
Other Response Scripts
75%
Alright, you're all set. It should be there either Thursday or Friday.
75%
I'm going to speak with the manager. We are sending this out right now.
70%
We will send you a new one for free.
70%
So, yes, this phone is repaired.
70%
Yes, your phone should be ready in two hours.
65%
When you call back, just let us know, and then we'll pay for it, and then we'll ship it out.
50%
The phone has been fixed. Did you want it back or are you going to pick it up?
45%
So we will try sending you your phone as soon as possible. I will tell them to fix it right now, and we'll send it to you.
45%
You live in Lakewood, you said? Yes. So I don't know if we'll be able to ship it out today. It might be shipped out tomorrow. You'll have it the day after.
45%
If you see a call from this same phone number that you're talking to right now, please make sure to pick up because it's him, okay?
45%
Alright, I'm ready. Five, three, three, nine, four, nine, four, one.
45%
An expiration? Oh, wait, hold on. I think I messed that up. This is an invalid card. Um, so five, three, three, nine, four, nine, four, one, seven, zero, seven, four.
45%
And the expiration? Zero, eight, two, nine.
45%
Alright, and the CVV code? Seven, three, four.
45%
I'm going to ask them one more time. And I'm going to require them to give me a proper answer. And then I can reach you back if you want.
45%
You can call back this number, okay?
45%
I can give you the tracking number. One second. Can I text it to you?
45%
I'm texting it to you now. Stay a moment.
45%
You can call us back by 5 p.m., yes.
45%
Can I have your address, please?
45%
Let me just bring it up so we can get started.
45%
Do you have another card number you can try?
45%
Is it the smaller version or the bigger version? The bigger version. Okay, so the Fig 2 Pro, and you sent it for a camera. Is it the selfie camera or the regular camera? It was a regular camera. Okay, let me check.
45%
I'm going to give you a number. I'm going to speak. We just opened 15 minutes ago.
45%
I'm going to make the calls that I need to make with the right department. And then I'm going to be calling you back. Okay? Today.
40%
We are going to do our best to make it as fast as we can. Otherwise, call me back on Sunday. Or if you're closed, then Monday. As soon as possible.
38%
You should be expecting a call either later today or tomorrow.
35%
I just spoke with my supervisor. I just needed a couple more pieces of information from you so we can put it in our system. And your phone should be fixed within 24 hours if there's no complications.
35%
I could pass you over to your supervisor and you can talk with them, but this is the only thing that I am able to offer you now.
35%
You will have to pay for the refurbished shelf. It's $50, but once we have the new shelf for free, I could give you then the new one.
35%
You can call me back until six p.m.
35%
I'm going to have to call the person that received the phone, okay?
35%
Do you remember what kind of background picture you have in your phone or no? No. It was my wife's phone, so I don't remember.
35%
Please allow me two minutes to take a look.
35%
Alright, I'll check. Give me one second.
30%
There was some sort of misinformation that caused your package to not be fully put into the system. And that's why it didn't show up anywhere. So it was missing information. But now it's set to the system and it's organized.
30%
So, at the moment, the reason why your phone has not been finished yet is because we ran out of big mini-shells. So, if you would like to get your phone repaired today or tomorrow, we could use a refurbished mini-shell. But if you would like to wait for a new one, then you have to wait for the new ones to come in.
30%
The refurbished shell is $60.
30%
I'm sorry, let me get you a supervisor, give me one second.
30%
It's just that I want to send you your phone, but I don't have any shelves, so I would give you a refurbished one, which is just as fine as a new one. It's just less to use. You're paying less, and when I have the new one, then you can get the new one for free.
30%
Yes, we are opening in Lakewood, but the store is not open yet. It's still under construction, almost done, but I don't know if they will have repairs over there right away.
30%
Yes, so that I will be able to do.
30%
Yes, newer phones, like newer iPhones, they have technology that stops it at 100%. But older, like flip phones don't really have that. At 100%, you should pull it out, yes.
30%
We will call you when it's ready.
30%
Okay, Holtzman, I'm trying to reach Williamsburg. He's busy with many, many customers right now. He cannot pick up the phone. He's going to call me as soon as he stops being busy.
30%
I will tell him, yes. He knows.
30%
Sure, and do you have a ticket number?
30%
Okay. Can I have your first and last name, please?
30%
So this would be a $75 repair. It seems like this phone was here for a while. So if we're going to waive the shipping fee, so the shipping will be free two days.
30%
It's $35 plus tax.
30%
Since that is not fully ready yet, I'm going to go ahead and, as the technician said, I called him and asked him to see what's going on. Okay? So, yeah, I'm going to see again one more time if you want. And, yeah, as soon as we have something, Joseph, we will call you.
30%
Your phone is still, it's not ready yet, Elliot, and we are working on it.
30%
Well, if the price is subject to the technician review, okay, if when, I don't know, when you call me, you tell me, yes, the phone has this, okay, and I give you an estimation of the price, I tell you, yes, this may be this problem, and this is how much it's going to be.
30%
I am so sorry, Elliot. Usually, that is the estimation. That is the maximum amount of time that a permit takes.
30%
Okay, if it says that it was received by Benjamin, that means that, yeah, we received it. That's the store manager saying. Okay, if you weren't called, that means that we don't have any updates for you yet, okay? We should have an update hopefully by Sunday.
30%
We will, yes. You have my number, 224?
30%
I'm going to check with technicians. I'm going to push them a little bit so we can have it as soon as possible, but I don't see it in the system also, so that's alarming.
30%
I will have to check with the repairman to find your phone and put a name on it.
30%
It seems that you're waiting for a shell repair. Is that correct?
30%
We do not currently have any shells, so any of the shell repairs will have to wait until we say you order them shells, and we have not gotten that yet. So your phone will not be available.
30%
This show up here is a $75 repair. It's $15 shipping, so it comes up to like 90-something tax.
30%
I'm going to try to get back to you today.
30%
If you sent your phone in for a shell repair, we still have not received the shell parts yet. So until we get the shell parts, we won't be able to start fixing your phone.
30%
Did you put a down payment for that loaner phone? They didn't ask me for anything. They just mailed me a loaner phone.
30%
For some reason, the phone is ‑‑ we have to look up for your phone because for what I'm seeing, for what is looking up here, the phone, I mean, it looks like this paper wasn't either found inside the package or didn't come with it.
30%
We will use that as a reference. But it's going to take some time, okay, for us to look up for it.
30%
When we get the shells in and you fix your phone, we will have an update for you.
30%
Yes, it's in the queue. It has not been fixed yet.
30%
Yes, so it should be, um, within the next couple days. Most likely it will be on Sunday, because we have a half, there's a half day on tomorrow, so it's going to be from 10 to 1.
30%
Yes, we should either be calling you tomorrow, or on Sunday.
30%
Sure, no problem.
30%
I'm going to stick this in the system. No, it's not ready yet. We will call you when the phones are finished and then we'll send them back.
30%
No, we don't have an exact date yet, but it should be two or three days.
30%
No, it won't be ready today.
30%
But they're working on it already?
30%
Unfortunately, no. We are having holidays. We are extremely busy. But I'm going to be taking care of this right now.
30%
Don't forget, I'm five hours ahead of you. And I've got Shabbos Saturday coming in, so I'm not allowed to take the phone.
30%
It comes out to $96.66.
30%
Okay, so I'm going to try to get back to you today.
5%
You can call back in 24 hours. No problem, so tomorrow too.
5%
Holtzman, I'm going to put your number full. I'm going to call the person that's receiving the phone from the store and I'll let you know, okay?
0%
Yes, it should be with everything. All the information should be there with the repair.
0%
Yeah, we are open today. I'm going to ask right now.
0%
It should be done. It should be ready, hopefully today, Elliot, okay, on their basing, on their issue.
0%
Yes, it's going to be shipped back on, yes, on Monday.
0%
We ship two business days.
How Customers Ask This
"What is the status of my phone repair that I sent in over a month ago?"
"What is the status of my phone repair that has been in America for two months?"
"What is the status of my device repair?"
"Where is my phone repair status?"
"What is the status of my phone repair?"
"What is the status of my phone repair?"
"What is the status of my phone repair and has it been shipped out?"
"What is the status of my phone repair?"
"What is the status of my phone repair that I sent in six weeks ago?"
"What is the status of my phone repair and when will it be shipped?"
"What is the status of my phone repair that I sent in over a month ago?"
"What is the status of my phone repair and how do I proceed with payment?"
"What is the status of my phone repair that has been in the store for a week?"
"Follow up on the status of a phone repair"
"What is the status of my phone repair and when will it be shipped back?"
"What is the status of my phone repair?"
"What is the status of my phone repair?"
"What is the status of my phone repair?"
"What is the status of a phone sent in for repair?"
"Is my phone repair finished and what is the update on it?"
"What is the status of my phone that was dropped off for repair?"
"What is the status of my phone repair and why is it taking so long?"
"What is the status of my phone repair?"