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How do I check for updates to fix issues with Waze and Android Auto?

💻 Apps & Software Software Updates Asked 2 times resolved
Best Response 75% effective
So I should see on my phone a pop-up of an update to be done? Yes.
instruction 1 helpful / 0 not helpful

Other Response Scripts

45%
Once the update comes out, let me check to see if the Waze one is also coming out at the same time, or if there's an update, so let me double check with that, okay? Give me one sec.
instruction Steps 0/1
45%
What you can do is... I will tell you to ship it to the Bar Park store. We will send you a label. In there, you will write a note that the Waze was taken off. If we could please put it back on manually and send it back to you. Obviously, it will be free of charge. For both shippings, it will be on us. And the actual putting it on will also be on us.
instruction Steps 0/1
45%
If you ship it out today, we will have it tomorrow. If we open it tomorrow, it will be fixed tomorrow. Fixed right away and sent back tomorrow.
instruction Steps 0/1
35%
So we can add your Waze manually, but you'll have to come into the store for that.
instruction 0/1
30%
Yeah, so there was an update that was pushed back. It should be coming out by the end of tomorrow. That is the update that we got from the Devs, there's a complication, they have to fix before sending it out.
explanation 0/1
30%
So that's the update to download Waze, we have it coming out for the end of the day.
info 0/1
30%
Okay, no problem, I'll make him aware of this, alright?
promise 0/1
30%
Currently, there was supposed to be an update. It got pushed back a bunch of times. They let us know on Tuesday that it wasn't coming out and that it got pushed back even further. And now we're waiting for a new date.
info 0/1
30%
The update, the messaging update, the one that you have issues with, it was supposed to be here yesterday. So I hope it will be here today or tonight to fix the messaging. But the Waze, the Waze will need a whole new system update. The new system update will come out Hanukkah. So that is in two weeks from now.
info 0/1
30%
If it doesn't come back after two minutes, sometimes on phones it's saved as a file. And you can just reinstall it. But since you don't have that, we would have to do it manually over here.
explanation 0/1
30%
I have to put the app back on your phone. You have to connect it to our system and put an app onto your actual phone. That's not something that you could just do.
explanation 0/1
30%
Okay, so the offer stands. If you decide on Tuesday that you do want to send it in, then you could still call us, and we'll send you away.
promise 0/1

How Customers Ask This

"The customer is experiencing issues with Waze and Android Auto after a phone update, and is frustrated with the lack of updates and solutions."