The customer is experiencing issues with receiving multimedia messages on their Fig Kors phone.

So, first, we're going to go into a setting. And then we're going to go to apps notification or application. And then there, there's an optimist. You all ask. Or happen. And we're going to go down. Yes. And then what was the other than. Right. It would be. Okay. Right. The last. Sorry. I'm going to messages. Yes. Okay. All right. And then there you go. Okay. And then you're going to clear storage. Once I believe at the end of this, I'm going to be permanently deleted. Let's delete. Okay. Well, it's not going to delete your message or anything. Background. Okay. So, then you go back. You're going to go to the last. Go to the system. So, you go back into all the back settings. And they go to system. Okay. Then you go to reset options. Okay. Then you're going to reset. Okay. Okay. Reset all memory settings. Do that. Okay. After that, you're just going to turn your phone off and turn it back on. And then check to see if those functions are working.

What we can do is we can try to restart your mobile Bluetooth and data, mobile Bluetooth Wi-Fi. See if that helps with the issue.

You go into your settings. And then go to apps. Okay, and then you go to messages. Yeah. And then you go to storage and cache.

Okay, so then you would go to storage and cache, and you would clear storage on your message app.

If you come into the store, we can take the weather app off of your phone.

So once you plug it into your car, you'll be able to use Waze in your car screen.

As long as your car has Android Auto, you'll be able to run Waze.

Okay, so you're having trouble receiving picture messages. Are you also having trouble receiving regular text messages or the only picture messages?

The only way that you can use it to give the data is by downloading any updates. None of the apps on the phone use up that much data.

Yes, Waze does use a little bit of your data, but the what uses data the most is picture text messages. Multimedia messages uses data.

If I don't click on it, then it doesn't use that data? Correct.