📱
The customer is experiencing a constant beeping sound when inserting a SIM card into the phone.
Best Response
45% effective
Okay, will you be able to record the issue and send it to me as a video so I can take a look at it? It's the first time I hear something like this.
Other Response Scripts
45%
I can request a report or I can request an explanation.
45%
I can investigate for you. Investigate meaning ask the technician what they exactly did.
45%
If you don't know how to do that, then we may need to... Yeah, if we can't take a video of that, we have to take a look at the phone.
30%
Let me give you the ticket number. I mean, I got it back already, but... One second, let me find it. The ticket number was 8929.
30%
If they changed the brain and the shell, that's all they did, okay?
30%
We need to see what the issue is. We want to help you, but we do need your cooperation a little bit.
30%
Usually when the phone went into water damage, it's no warranty even after it was repaired. But, yes. We can take care of the shipping.
15%
Record a video with a different phone and you can send it to us through email.
5%
In that situation, then you'll have to send it again, okay?