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Customer is inquiring about an unauthorized charge on their credit card.

💳 Account & Billing Bill Questions Asked 2 times needs_work

Other Response Scripts

45%
Okay. Let me take a look. Can I have the last residence of your part of the guard at... Say that again? Can I have the last residence of the guard, please? 4-0-0-2.
instruction Steps 0/1
30%
I'm not sure how you go about that. Whichever you feel is right.
explanation 0/1
30%
I see that a phone was purchased on September 3 under those platforms as the guard. $348.37. Is that correct?
explanation 0/1
30%
This was a physical swipe. Which location? Borough Park.
explanation 0/1
30%
This was just a purchase from a walking customer at 2.20 p.m. And, yes, no, that is what I can tell you. There is no more information.
explanation 0/1
30%
Did she swipe? Under her name. Yes, yes, yes. Physical swipe under her name, and, yes, that's it.
explanation 0/1
30%
I see that that purchase was made in the store. That's correct. But you don't have any information on more than a C and a B? No, all the information that I see here is just the receipt. That's all I see.
explanation 0/1
0%
The charge was made in the Borough Park location in Brooklyn, and it was for a fig beat and fig AirPods.
info 0/2

How Customers Ask This

"Customer is inquiring about an unfamiliar charge on their account."