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How can I transfer music and photos from my computer to my phone?
Best Response
50% effective
Question:
How can I transfer music and photos from my computer to my phone?
Answer:
Script:
I understand that you need assistance transferring files and I can help you out with that. Let me walk you through.
Verification:
May I ask what fig phone do you have?
May I ask if you have a working cord to use?
Step 1:
Verify phone type that will be using.
Step 2:
Verify if customer has working cord to use.
Step 3:
Ask to go to settings then backup and restore.
Step 4:
Ask to go to import then files folder.
Step 5:
Ask to click accept to all then it will transfer the file to his phone.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
So, I would suggest first to try that to see. That would see if it's like the... There's certain software that is supposed to be automatically downloaded here. They're called drivers. Sometimes those drivers not being at the correct date can have this issue happening. Okay. Try a different computer to see if it can connect.
45%
And then, if you don't have the ability to do that, you can always send your phone to the Borough Park location. And then, we can also check using our system to see if it connects properly.
35%
Please come to the store, we will check your phone in the store, we will check it with one of our computers.
How Customers Ask This
"Customer is unable to transfer pictures from their phone to a computer."