How can I request a refund for an online order?

Question: How can I request a refund for an online order? Answer: Script: I understand that you need a refund for your online order and I will try my best to assist you with that. Verification: May I ask if you purchased your phone within 7 days? May I ask the last 4 digits on your payment card? Step 1: Verify if within return guidelines. Step 2: Verify the last 4 digits on your payment card for refund purposes. Step 3: Provide the guidelines found on Fig website under RETURN & REFUND POLICY. Escalation: If need assistance from other departments or higher ups.