💬

The customer is not receiving text messages from others.

💬 Messaging SMS Text Messages Asked 10 times resolved
Best Response 85% effective
Now just turn your phone off and turn it back on and you should be good to go.
instruction Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

85%
Now you're going to go back into your message app. Settings, go to settings, apps and notifications. Go back to messages. Storage and cache. So you're going to clear storage. Okay. And after that, restart your phone and you should be getting all your messages back.
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75%
Now you're all set. You just need to turn your phone off and turn it back on. You should be getting all your messages.
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75%
That's it? Yes, that's it. And how do I, now I just go out of it and it's going to be on? Yes, and then all your messages will start coming with no issue.
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70%
All messages should come with no issues.
info 1/0
70%
Yes, it's going to work.
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70%
That's it? That's it.
info 1/0
70%
Yes, with no issue.
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50%
That's it. You should be getting all your messages with no issue now.
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45%
I can help with that. Please go into your settings. Go to apps and notifications. Go to see all apps. In the top right corner, there's three dots. Click show system. Scroll down to DuraSpeed. Click on it. In there, there's a toggle and there's a whole list. You can scroll down to the messages app. Switch it off.
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So currently it's on and the message app is also turned on. Yes, you should leave it like that. Now go back to the long list of apps. Click on the message app. Scroll down to messages. Click on storage and cache. You're going to clear storage.
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45%
Can you go into your settings and then go to apps and notifications? And then go to see all apps. Okay. And then you go to messages. Okay. And then in messages, you click on storage and cache.
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You should be getting a notification that the update is going live. But just in case you do not, I would say tomorrow evening just click that system update and the app update to double check that you haven't gotten it yet.
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45%
Okay, let's take a look. So, go to Settings on your phone, please.
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Once in Settings, go to App Update.
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Once in Apps and Notifications, go to See All Apps or App Info.
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Okay, now on the top right of the screen, you will see three dots. Please tap on those three dots.
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Okay, and now press Show System.
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And also, you're going to see all your apps listed below. One of the apps, of course, is going to be the Messaging app. So that Messaging app, you need to toggle it so it should be on.
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Go to see all apps.
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Click that. Open. And now you're going to turn that off.
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You're going to go back to that long list of apps where you found DuraSpeed. And you're going to go to messages this time.
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Now you're going to go to storage and cache.
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And you're going to clear storage.
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Once in settings, go to apps notifications.
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Now go to see all apps and then on the top right of the screen you will find three dots.
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45%
First look up the list in alphabet, so you will find it in the D.
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Once you press open, you will see the messaging app and the phone app are off, so you need to turn both on.
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Can you go into your settings?
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Can you go to apps and notifications?
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See all apps.
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Click show system.
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Now you're going to scroll down to the letter D, it's in alphabetical order.
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Look for DuraSpeed.
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Click open on that.
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Now you're going to go back. There's a long list of applications where you found DuraSpeed.
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Scroll down to messages this time.
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Click on storage and caching.
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Clear storage.
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So tap on that. And press Open.
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Once you press Open, you will see a whole list of apps. One of those apps will be your Messaging app and your Phone app, okay? So you have to turn them both on.
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45%
Sure, I can help you with this. So, it's very simple actually. You need to go to settings in your phone, please, first of all.
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Once in settings, go to apps and notifications.
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Go to app info.
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Once in app info, on the top right of the screen, you will see three dots. So, tap on those three dots.
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Once you press on that, what you will need to do is you will need to press open.
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45%
Okay, so let's just double check that the message app is up to date. You go into your settings. You go to apps and notifications. Then see all apps. Then you go down to messages. Then you click on storage and cache. Now right under messages it should say like 2.2 point something. What does it say?
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45%
Alright, so then go back to apps and notifications and see all apps. Then on the top right there's these three dots there. Click on that and click show system. Right now you're going to be looking for an option called DuraSpeed. In alphabetical order. Dura, D-U-R-A, Speed. Alright, and you open that. Then you're going to turn it off.
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Did you find DuraSpeed? I clicked on it, yeah. It says open disabled for staff. Yes, click open. Toggle all on the top. That one toggle, click it. Okay. Alright. Now it's off.
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35%
And there you will see a few updates available. Do you see the Messaging App Update available?
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Okay? It's going to be D as in Dog, U as in Umbrella, R as in Red, A as in Apple, S as in Sam, P as in Peter, E as in Elephant, E as in Elephant, V as in Dog again.
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35%
And once you press Open, you will see that it's going to be on. It has to be on, that's fine.
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What we can do is we can go into your settings.
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Okay, go to settings in your phone.
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So tap on those three dots.
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Once you're on those three dots, show system.
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Now press open.
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Turn it on.
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Is there a toggle at the top? Is it on or off?
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Messages and Phone app.
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35%
Just press the arrow back?
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33%
You're going to start receiving all the messages from now on.
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30%
No, no. That just cleans up the old data in the message app. It's not going to delete any of your messages. So press clear storage. You should be all set. You can turn it off and turn it back on. You should be getting all your messages.
explanation 0/1
30%
If you get asked, then message you like 10, 20 times, just numbers, sequential numbers. If you're missing any of those sequential numbers, then you'll find out that you're missing some messages.
info 0/1
30%
If it's still not working, just please call us back so we can figure it out for you.
promise 0/1
30%
So some customers are experiencing that the update does not help them. So what we're going to do is we're going to take down your phone's IMEI number and the devs are going to send those customers that are still having issues with a new update.
explanation 0/1
30%
Well, the devs let us know that we should be getting the update either late night, today, or tomorrow.
promise 0/1
30%
If you... Yes, yes, that will save your battery. All the other apps don't need to be on, really. It doesn't affect anything.
explanation 0/1
30%
No, you're not going to receive them.
explanation 0/1
30%
Okay? If you find any other problems, please let us know.
info 0/1
30%
If you have any other issues, just call us.
promise 0/1
30%
It literally says phone with a green icon.
explanation 0/1
30%
If not, please let us know.
info 0/1
30%
Your old messages won't come. The new ones will come only.
explanation 0/1
30%
If not, I should call back, please.
info 0/1
30%
Alright, so some customers are reporting that they've been losing a few messages, so there is a troubleshoot for that. Do you have your phone on hand?
explanation 0/1
30%
You have to look up for an app that will be called DuraSpeed. If you want me to spell it for you, I can spell it for you right away.
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15%
For speech to text, while you're in like a message, you just hold down the middle button.
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Okay, and go back in Settings, and then go to Apps and Notifications, please.
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Once you find it, you will have an option that says Open. Press on Open.
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Once you turn it on, the phone app you need to turn it on too.
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In the top right corner there's three dots, click on those.
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Once in Apps and Notifications, go to See All Apps.
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On the top right of the screen, you will see three dots. Once you tap on those three dots, press Show System.
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0%
So, the latest update is 2.2.7 for the messages. But if you get any updates to your phone, that would be the update.
info 0/2
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D as in dog, U as in umbrella, R as in rain, A as in apple, okay? And then the word Speed, that's Speed.
explanation 0/2

How Customers Ask This

"The customer is not receiving text messages from others."
"The customer is not receiving text messages on their phone."
"The customer is not receiving messages from others."
"The customer is not receiving text messages on their phone."
"The customer is not receiving some text messages."
"The customer is not receiving some text messages."
"The customer is not receiving text messages."
"The customer is not receiving text messages on their phone."
"The customer is not receiving text messages on their phone."