💬

The customer is experiencing delays in receiving messages.

💬 Messaging SMS Text Messages Asked 2 times resolved

Best Response 70% effective

Okay. All right. So you should be all set.

promise 1 helpful / 0 not helpful

Other Response Scripts

45%

Can you go into your settings?

instruction Steps 0/1

45%

Then you go to your apps and notifications.

instruction Steps 0/1

45%

Then you're going to go to storage and cache.

instruction Steps 0/1

45%

So you're going to go into your settings.

instruction Steps 0/1

45%

And then go to storage.

instruction Steps 0/1

45%

And see which percentage you have left.

instruction Steps 0/1

45%

Also can you go into your settings and go to about phone?

instruction Steps 0/1

45%

If you're still having trouble with your messages, even after this, wait for that update to come out and see if that also fixes your issue.

instruction Steps 0/1

40%

So it's going to tell you a build number. Can you tell me what the build number is?

question Steps 0/1

35%

Yes, press okay.

instruction 0/1

30%

You have to wait for an update. I know you're missing very important information, but believe me, me more than anybody wants you to have this update finally arriving to your phone.

explanation 0/1

30%

There will be an update later today that will fix those issues.

promise 0/1

30%

For the volume, the adjustment of the volume is something that we will see later on. But we are mainly focusing right now on fixing the messaging gaps.

explanation 0/1

30%

Sure. So first, what service do you have?

question 0/1

30%

So yes, sometimes the message app does start to get slow and that's just to clear it up.

explanation 0/1

15%

Now in there you're going to scroll down to your message app.

instruction Steps 0/3

We are meant to be releasing an update later today.

promise 0/2

How Customers Ask This

"The customer is experiencing delays in receiving messages."