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The customer is experiencing issues with the Waze app not working due to network problems with their service provider.
Best Response
45% effective
If you go to use mode, the Wings will work.
Other Response Scripts
45%
So you're going to check the weather to see if it works, you're going to check to see if multimedia sends. And then after that, we're going to go through some steps to get it to work again.
45%
Okay, you can try to change the APN. Do you have H2O, correct? Yes. Okay, look, we can try to do it. I'm not sure if it's going to work, but we can try. So go to settings on your phone first.
45%
So once you're in settings, you have to go to network and internet.
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Once you're there, you have to go to advanced.
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Once you're in advanced, you have to go all the way to the end where it says access point name.
45%
Please, yes. And if you find one, call me. And if not, unfortunately, the only way to make it work will be changing the service.
45%
You have to go to a website first. Okay, and once in our website, you will have, you will see an option that says fixed plan. So you have to tap on there.
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And then you will be able to, you will be able to go ahead and purchase a SIM card. Once you get, if you have any problem activating it online, you can call me, and I can help you to get it done.
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So you go into your settings. Hold on. I've got to find that. Menu, settings. Okay. And then go to apps and notifications.
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Click on it. Yes. And then click storage and cache. Yeah. You can do clear storage.
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Okay. I just press okay? Yes.
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Alright, now you're going to go back into your settings and go to system. Hold on. Settings. And system. Okay.
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Yes. It says reset all network settings. Yes. Press reset settings again.
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Okay, it says it's been reset. Alright, so now you just turn your phone off and turn it back on.
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Okay, so I turn it off, turn it back on, and it should work? Yes.
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No, no. That SIM card is deactivated already. You need to purchase a SIM card this time. You can purchase it through FIGcoaster.com.
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You're welcome to purchase a SIM card on the website at FIGcoaster.com. And once you get it, you can call me and I'll help you.
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Yes, once you receive it, you call us and I'll help you set it up.
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Once in Settings, go to Apps and Notifications.
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Once in Apps and Notifications, go to CO Apps.
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Once in CO Apps, look up for the Waze app, please.
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Once in the Waze app, scroll on to the third option, which will be Storage and Cache.
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Once it's done, please try the Waze.
45%
I need you to call your service provider and ask them how much data you have left.
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Call your service provider, ask them how much data do you have left.
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If they tell you, look, you have plenty of data then you call me back to see how we figure it out.
35%
Yeah, just put the SIM card back into the phone.
35%
The second option will be your carrier.
35%
You have to change your service in order to make the Waze work. What service options do you have?
35%
Yes, that's correct. And you could transfer my number and everything over the phone?
35%
Yes, if you wish, I can have someone call you to take your information on an unrecorded line.
35%
Yes, please. It's taking a minute.
30%
There is like some function with the Wings that isn't working at the moment, but that's not going to have to do with the network. It's going to be with the app not opening at all.
30%
Wait until tonight. There may be an update tonight, okay? Maybe we'll try again tomorrow.
30%
Fixed service is the best service. Yes, there is. $15 per month. It comes with one gig of data and talk text.
30%
Yes, that's correct. Verizon is good, but that's a different service. You have to call them to set it up, okay?
30%
If the Waze was working with the SIM card, we just said that the problem is not directly in the phone, it's with your service. So your service provider is AT&T, am I correct?
30%
If FIG service worked out for you, we have that option. It's $15 a month plus taxes and the SIM card costs $10. And yes, we can offer you that.
30%
Usually, 1GB is enough for most of our users. And I can add data if necessary?
30%
You cannot log in in our Waze, because it requires Google to log in. You have to go as a guest only.
15%
And then you go to reset options. Yeah. And you're going to reset mobile Bluetooth to Wi-Fi. Press reset settings.
15%
Once in Storage and Cache, press where it says Clear Storage.
5%
Okay, well, we're going to have to try with this SIM card inside because I want you to not be connected on Wi-Fi.
0%
With Wing Mobile, it does not work very well with the big phone. So you wouldn't be able to access all of the... whether multimedia messages, they're going to either be slow or not responsive at all.
0%
I would say the majority of our customers have the U.S. Mobile. There's no issues with the U.S. Mobile.
How Customers Ask This
"The customer is experiencing issues with the Waze app not functioning properly."
"The customer is experiencing issues with using Waze due to service limitations."
"The customer is experiencing issues with the Waze app not working properly on their phone."
"The customer is experiencing issues with Waze and weather apps not working on their phone."
"The customer is experiencing issues with Waze not working and connectivity problems despite being connected to Wi-Fi."