📱

The customer is experiencing issues with the phone's battery draining quickly and problems with charging.

📱 Device Issues Battery & Charging Asked 3 times needs_work
Best Response 45% effective
To use Waze, turn on device location. It says which uses Google's location service, so I say okay to that. Then it says tap continue and tap allow while using the app.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
Yes, please write the details and you need to write a notice with your name, your phone number, and your shipping back address. That is very important.
instruction Steps 0/1
45%
You would ship it to our Borough Park location. Are you ready for the address? 4306 14th Avenue, Brooklyn, New York, 11219.
instruction Steps 0/1
45%
When you send in the phone, you would send your full name, your email address, your address, your contact information. And then make sure you don't keep your SIM card, we don't need that.
instruction Steps 0/1
45%
And then a detailed description on exactly what trouble you're having with your phone.
instruction Steps 0/1
35%
I can probably help you with that. So what part of it doesn't work, the location or making a route?
instruction 0/1
35%
You may have to get a battery for it. Is it a big mini or a big two pro?
instruction 0/1
35%
When you put it into charge, does it stay charging or does it like come out of charging, go back into charging?
instruction 0/1
35%
The address is 4306, 13th Avenue, Brooklyn, New York, and the zip code is 11219.
instruction 0/1
35%
Yes, I can help you with that. If you're near the Borough Park location, you can drop it off. If you're far away, then, yes, you can send it.
instruction 0/1
35%
Make sure what? Sorry? Make sure that I send my SIM card or I don't send my SIM card? No, no, don't send your SIM card.
instruction 0/1
30%
You may have to get another battery. It's fifteen dollars, one five.
info 0/1
30%
That may be because of a charging cord. If the port itself is damaged, it could drain the battery faster than normal.
explanation 0/1
30%
You can certainly drain the battery if the port is messed up.
explanation 0/1
30%
I can ask my supervisor to see exactly what we can do.
promise 0/1
30%
You have to send the phone to us so we can fix it. Just let you know it has a fee, it will be $50 and yes we will be able to fix it in a borrow parts store.
explanation 0/1
30%
Whenever you're ready to send it, I can give you the address right now if you wish.
info 0/1
30%
It will take about one or two days to fix.
info 0/1
30%
We are working on it but it's not going to be soon. In a matter of weeks, it's going to take months at least.
explanation 0/1
30%
So once we get your phone, we diagnose the problem, then it takes one to three days, and we have to fix it and send it back. It'll be two days shipping when we send it back.
explanation 0/1
30%
Yes, we'll definitely let you know exactly what happened to the phone, what will be fixed.
promise 0/1
15%
Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
instruction Steps 0/2

How Customers Ask This

"The customer is experiencing issues with their phone dying frequently and not holding a charge."
"The customer is experiencing issues with the battery dying unexpectedly and difficulties with charging the device."