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The customer is experiencing issues with their contacts being incorrectly grouped under one name and not receiving alerts for incoming text messages.
Best Response
85% effective
Alright, so let's go into your settings. Yep, settings and settings. Yep. Then apps and notifications. Apps and notifications. Yep. And then you're going to go to see all apps or app info. App info, yep. And then you're going to go to the Waze. Yep, I'm on it. Okay, and then you're going to go to storage and cache. Yep. And you're going to clear storage. Okay, apps data will be deleted permanently. Yes. Okay. Yeah, press that. Okay. Alright, and now you're going to go back to the Waze, open it up. Yep. And then try to open it up, try to go forward with as guest.
Other Response Scripts
30%
Currently that seems to be like a bug. I'm going to report it to the devs, but at the moment, there would be nothing that we can do about this situation until the devs give us some sort of information, so I would suggest actually calling back about this issue.
30%
So that issue is actually supposed to be fixed in the message app update that we're waiting on. It was supposed to come out Monday. There was just some complications with some other issues they solved before releasing the update, so right now we're waiting on the devs giving us a new timeframe when the next update is going to come out.