💻

The customer is having trouble with the BeatBlock software not recognizing their device.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Best Response 45% effective

You can either uninstall the app and reinstall it again, okay? Or try to change the wires.

instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%

You can mail it, or you can send it with somebody to drop it off, and we'll help you right away.

instruction Steps 0/1

35%

For now, we just have to wait. We will report it now and yes, we will go from there.

instruction 0/1

35%

Yes, yes. And then you would just swap it for a new one?

instruction 0/1

30%

We will have to notify these issues to our developers, okay, so they can fix it, okay?

explanation 0/1

30%

If we have to replace it, I'm not sure, I don't think we can replace it over there in Israel. So, we will have to have it back in the U.S.

explanation 0/1

30%

Our location address is 4306. 13th Avenue. Brooklyn, New York. And the zip code is 11219, okay?

info 0/1