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How can I repair my phone shell under warranty and is there a nearby store?

🏪 Store & Service Device Repair Asked 1 times resolved

Best Response 50% effective

Question: How can I repair my phone shell under warranty and is there a nearby store? Answer: Script: I can't imagine how inconvenient it is on your end that you needed it to be repair and no worries I can help you with that information and procedure. Verification: May I ask when did you bought your phone? May I ask if you still have the legal receipt? Can you confirm the issue with your phone to verify if it is really about the shells? Can you confirm where are you located? Step 1: Verify the exact date, if possible, of when the phone was purchased. Step 2: Verify valid legal receipt and not just proof of payment. Step 3: Verify the specific issue with the phone to identify the possible parts needed. Step 4: Ask the customer for their location to verify which store we can refer them to. Escalation: If need assistance from other departments or higher ups.

curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

70%

We'll be able to replace the shell completely on the phone.

promise 1/0

70%

Yes, it will.

promise 1/0

45%

Sure, what's the tracking number? 1, Z as in zebra, 33, 48, 39, 03, 32, 22.

instruction Steps 0/1

45%

Let me just create a label for you. Yeah, so you can ship it back. Or you can drop it off.

instruction Steps 0/1

45%

I'll send you it now. I just need that email. It's telling me that it's under warranty for this order.

instruction Steps 0/1

35%

There's no way to drop it off after hours, it has to be in between 10 and 6 during our hours.

instruction 0/1

35%

Can I re-mail? S-H-U-I-5-0-9. What type of phone is it? What type of phone is it? FigCore, FigMini? It's a non-touch, um, phone. Non-touch? Okay, so it's FigCore? Yes, FigCore, yeah.

instruction 0/1

35%

Do you have the order number? It would be on, like, your confirmation email.

instruction 0/1

30%

Currently the store in Lakewood is not finished yet, but for main repairs it would have to be sent to the Borough Park location. If you wanted to send it, but if you wanted to drop it off, you could drop it off at the Borough Park or the Williamsburg location.

explanation 0/1

30%

Yes, you said, what timebox? You said October 20th? Yes. Yep.

info 0/1

30%

The warranty is two months after purchase. So I need to send it by December 20th? Yep.

info 0/1