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The GPS functionality on the Fig phone is not working properly.

📱 Device Issues Apps & Software Asked 2 times needs_work
Best Response 45% effective
Can you open your weather app to see if it is refreshing?
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
Okay. So can you go into your settings?
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Okay. And then go to apps and notifications.
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Okay. Now there you're going to scroll down to the Waze app.
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Okay. And then you're going to go to storage and cache.
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45%
Okay. All right. So now we're going to go back to that long list of apps.
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45%
Yes. And show system.
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Now you're going to scroll to an option that says location EM2.
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All right. And now you're going to go to storage and cache.
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45%
Okay. Got that. All right. And now you're going to clear storage on that as well.
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Okay. Delete app data. Click on okay.
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45%
Yes. Okay. Got that. All right. And now you just turn your phone off and turn it back on.
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45%
So do you have the phone in your hand? Yeah. Okay, so go into your settings. My settings? Yep. And then go to apps and notifications.
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Wait one second. Settings. Where's the apps and notifications, okay? Yeah, and then go to see all apps.
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So you're going to scroll down to Waves and go to your storage and Hatch A.
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And then you're going to try reopening your Waves.
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So next, we're going to restart your location settings. So go into settings. Apps and notifications.
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Then what? See all apps.
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And then on the top right, there's going to be like three dots. Put a little three dots. It's going to say show system.
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Now you would click on that and go to storage and cache. Clear storage?
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Okay, so now you restart that and then we're going to try also restarting the mobile Bluetooth and Wi-Fi if this doesn't work.
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So you would go into your settings. And then you go into system. And then reset options.
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And then it's mobile Bluetooth Wi-Fi.
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Yes, so you click on that. It'll probably end the call if you click on it. Sometimes it does, sometimes it doesn't.
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But you would click on that. And then you would turn off your phone, give it like 10-15 seconds, and then you would turn it back on.
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35%
Okay. Location EM2. Got that.
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And your Waze should be working again.
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30%
So for AT&T, sometimes the Fig phone does struggle to get some connection, but there are some things that we can do to help with that, all right?
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30%
Okay, so the Fig phone does not work very well with H2O. What I could do is I could try to restart your mobile data and I can try to restart your wave app.
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30%
Those are the only steps that we can do to try to help make the situation better. But it really is just that H2O doesn't work very well, unfortunately.
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15%
Okay. And then you're going to clear storage.
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In the top right corner there's going to be three dots. Click on those dots.
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How Customers Ask This

"The GPS on the Fig 2 Pro phone is not working properly and is unable to accurately locate the user."