🏪
What is the status of my phone sent for repair and what is the shipping cost?
Best Response
50% effective
Question:
What is the status of my phone sent for repair and what is the shipping cost?
Answer:
Script:
I understand that you wanted to know the status of your phone repair and no worries, I can help you out with that. The shipping cost is $15, let me proceed checking the status of your repair.
Verification:
May I ask for your tracking number?
Can you confirm which store did you send it to?
Did you put all the necessary information for the repair?
Step 1:
Verify valid tracking number that usually goes with 1Z.
Step 2:
Confirm which store it was sent.
Step 3:
Verify if all details needed was added.
Step 7:
Inform about the details and status of repair.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
So you said it's not a box? Excuse me? With a... Okay, so it's like above a mailer. Okay, let me check, all right? Give me one second, please.
35%
I can help with that. Please give me one second while I check the status of your daughter's phone.
35%
So you said that your local store sent it in. Do you know if they put your name on the package or their store name on the package?
35%
Yes, he wrote our name, Faller, 1209 Seeds in Parakale. Can you tell your last name for me? Sure, S-P-A-H-L-E-R.
35%
All right, so it's a Fig Mini waiting for a shell replacement. I think it's waiting on parts. Let me just double check, okay? Give me one second, please.
35%
Yes, you would just call the same number, same extension. We'll be able to get back to you.
35%
And when you call back, just you can refer to the BIN number, which is 319.
30%
So if it's from the price of the shell, so it's going to be $75 for the shell replacement, and it'll be $15 for shipping.