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What is the status of the phone sent for repair and how much will it cost to ship it back?

🏪 Store & Service Device Repair Asked 1 times needs_work
Best Response 45% effective
So you said it's not a box? Excuse me? With a... Okay, so it's like above a mailer. Okay, let me check, all right? Give me one second, please.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

35%
I can help with that. Please give me one second while I check the status of your daughter's phone.
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35%
So you said that your local store sent it in. Do you know if they put your name on the package or their store name on the package?
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35%
Yes, he wrote our name, Faller, 1209 Seeds in Parakale. Can you tell your last name for me? Sure, S-P-A-H-L-E-R.
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35%
All right, so it's a Fig Mini waiting for a shell replacement. I think it's waiting on parts. Let me just double check, okay? Give me one second, please.
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35%
Yes, you would just call the same number, same extension. We'll be able to get back to you.
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35%
And when you call back, just you can refer to the BIN number, which is 319.
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30%
So if it's from the price of the shell, so it's going to be $75 for the shell replacement, and it'll be $15 for shipping.
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