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How can I restore the talk-to-text function on my phone?
Best Response
50% effective
Question:
How can I restore the talk-to-text function on my phone?
Answer:
Script:
We apologize for the inconvenience of not able to use your talk-to-text features. No worries, we will try our best to help you with that.
Verification:
May I ask if you do the software update?
May I ask what troubleshooting steps have you done so far?
Step 1:
Verify if the software update has been done.
Step 2:
Verify what troubleshooting steps has been done.
Step 3:
Ask to go to settings then apps and notification
Step 4:
Ask to go to see all apps or app info then see top right screen
Step 5:
Ask to tap the three dots then select show system
Step 6:
Ask to find G-Board and open it then go to storage and cache
Step 7:
Ask to Disable and then Enable then restart the phone.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
85%
Go into your settings. Alright, so now in your settings, you're going to go to Apps Notifications. You're going to go to See All Apps, or App Info. Alright, so now in there, you're going to go to the top right, three dots, click on those, and click Show System. Alright, so now in there, you're going to scroll down to G-Board, so the letter G, G as in Gold. Okay. Alright, so you open that up. Now, there's an option at the top that says Enable or Disable. So first, you're going to go to Storage and Cache. You're going to click your Storage. Okay. Alright, now after you do that, you're going to click Disable. Okay. And then you're going to click Enable. Okay. Alright, so now after that, you turn your phone off and turn it back on, and your G-Board, your Swoosh detect should be back.
85%
So if you go back to your settings, the same place, so Settings, App Notifications, CLS. And then you're going to go down to Messages. Okay. And you're going to click on Storage and Cache. Okay. You're going to clear Storage.