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The customer is inquiring about the status of their phone repair and also asking about purchasing a new phone.
Best Response
70% effective
Yes, it's easy.
Other Response Scripts
70%
So your phone will be shipped out, the phone and the case will be shipped out today.
70%
Yes, it does have all the contacts in it.
70%
No, you don't have to get a new number. We can port your number over.
45%
Well, you can call me to activate the SIM card once you have it, okay? But in order to port it, first you need to call your service and ask them for your porting information.
45%
You mean the transfer pin? Yes, transfer pin, account number, zip code and file and everything.
45%
If everything is good, it should be on the spot. If something is wrong, they can tell me right away? Yes, yes.
45%
You'll be paying over the phone. Just ring up everything I'm paying you.
45%
Yes, the card number. 4266-8418-1666-4625. Expiration. 429. DBV code. 499.
45%
And now I just need your address. 666. No, plain 6, sorry. Is it a 3-6? No, it's one. It's only a 6. Oh, okay. Sorry, sorry. 6 by itself. Aspen, A-S-P-E-N, court in Lakewood, New Jersey, 08701.
45%
No, we would send you a SIM card. You would just need from your previous carrier, you would just need your account number and password pin, and then we'll be able to port over that number.
35%
Zip code of the location of your line. That's what you need.
35%
Yes, zip code and file, that's it.
35%
So first, did you pay for the repair already?
35%
I need to pay for that.
35%
Which color case did you want?
35%
I do have black. It's a cross-body one, right? You know what I'm talking about?
35%
Can I send you a return label? A shipping label?
35%
You can pay over the phone right now.
35%
All right, give me one second. Oh, thank you. All right. Give me, like, a few minutes, all right? We're trying to figure out where exactly this phone is, all right?
30%
I can help you if you have a Fig line.
30%
You need to ask your company because they put the zip code. They don't always put the right zip code, okay? So sometimes they put just the zip code on the location of the store and that's it.
30%
For the location of your line, you said, yes? Yes.
30%
The fake phones are not locked.
30%
$15 a month, that's our baseline.
30%
With taxes in New York City, it comes, here in the state of Europe, it comes up to $18 approximately.
30%
The best phone right now is the Fig Flip 2 Pro.
30%
So the case, if you see on the website, it has the different color genuine leather cross-body cases.
30%
The new black one doesn't have that same diagonal pattern. It's going to be the same colored ones, just in black.
30%
So let me just put it in there. It comes out to $205.64. So that is the $50 for shipping, $50 case, $120 for the repair plus tax.
30%
It should take two days or less.
30%
Your phone is ready for pickup or delivery.
30%
It's for a shell repair. It's $75.
30%
The warranty is two months for hardware.
30%
Unfortunately, there will be no discount on this repair.
5%
Yes, we have one in stock that we could send you with it.
How Customers Ask This
"The customer is inquiring about the status of a phone repair."
"The customer is inquiring about the status of a phone repair and warranty coverage."
"The customer wants to check the status of their phone repair and inquire about purchasing a case."