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The customer is experiencing missing videos and issues with the selfie camera on their phone.
Best Response
85% effective
I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
Other Response Scripts
45%
What we can do is we can let our devs know about the situation. Yes, to see if it's going to be on the software side. And then also what you can do is you can plug your phone into a computer to see if the file is still on your phone.
30%
So usually what happens is that sometimes the selfie camera can get... Like the phone drops or something, the selfie camera can get disconnected. Like it's a wire that goes wrong or it's like a wire that you can fix? Yeah, like we can fix it, yes. We can replace the camera. But, yeah, so when the option for it goes away completely, it's because something has been disconnected inside the phone.
30%
So it just depends on what exactly happened with the phone. But the normal repair for a camera would be $20. And then depending on what actually happened, if something got damaged in there and we have to replace it, it can go up to mostly $75.
30%
If the video is still there. No, if the video is not there. If the video is not there, then there would be no way to get the video back.