Why is my phone's storage reported as full despite deleting messages and pictures?

That is not possible. The only way for us to get the Wazys back onto your phone right now is- Is it done in a new way? Did it come into the store or- Wait for the new update.

So are you going to settings? The storage is getting full, but yeah, I go into settings. When it says the storage, what does it say? I'll press storage. Let me click on storage.

If you've been deleting things and they either stayed on your phone or they just haven't freed up any space. So you may have to send your phone- Well, how do I clear that? You may have to send your phone to see exactly what's going on here.

Alright, so you'll have to wait for the new update that is going to allow us to reach out. Right, so they told me they're going to send out the update on Monday. Yeah, so the update got pushed back. It hasn't been released yet. Once it does get released, you'll be able to download that update and you'll be able to re-download it.

They haven't given us a time frame for when it comes out. It should be coming out either at the end of the week or beginning of next week, but we haven't gotten a solid time frame for it.

Oh, if you factory sent it? Yes. Hypothetically, you could, but it may not come back.

If it's part of the phone, then it'll come back. If it's not part of the phone, then it won't come back. That was my question. So the phone may not be able to re-download it. That is the issue.

With the update, the new update that had Android Auto, what it does is it downloads Android Auto and it re-downloads Wazy onto your phone. Some customers are not getting it successfully re-downloaded.

Yes, we are. It should be open soon. Once we get some more information on grand opening day, there's going to be another cycle now.

That is a possibility, but I'm not going to recommend that you just factor in your phone.