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The customer is unable to use Android Auto with their phone.

💻 Apps & Software Settings Issues Asked 3 times needs_work
Best Response 45% effective
Oké, laat me je helpen. Ik ga iets proberen dat ik nog niet heb geprobeerd. Dus ga naar Settings op je telefoon, als je dat niet hebt.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
Oké. Ga naar Apps en Notificaties. Nee, ga naar Apps. Sorry.
instruction Steps 0/1
45%
Oké. Nu ga je naar CO-apps. CO-apps.
instruction Steps 0/1
45%
Oké, op de bovenkant van het scherm zie je drie dotten. Kun je naar die drie dotten gaan en Show System drukken? Vertel me of je de Android Auto ziet.
instruction Steps 0/1
45%
You want to call U.S. Mobile and see if there's enough data? It's a matter of calling U.S. Mobile, asking, hey, do you have data left? That's it. If they say no, you have to call them to verify. There's a minimum of data you can have.
instruction Steps 0/1
45%
When you have data and then you plug it into your car, it's going to pop up. You need to plug it with the wire, okay? With one of the regular wires. Not through Bluetooth. Through Bluetooth, it's not going to come up.
instruction Steps 0/1
45%
He needs to connect the phone to the car with the wire. If not, it's not going to pop up. If you used it by yourself, you have to plug your USB. And then it's going to come.
instruction Steps 0/1
45%
Okay, I can help you with that. We have to send you an update, okay? What I will need from you is I need you to go to your settings on your phone, please. Yes. Then go to about phone. It's gonna be the last option. Yes. Okay. Once you're in the last option, all you have to do is tell me what is the IMEI.
instruction Steps 0/1
45%
Then right beneath that, you will find an option that says custom build number. I need you to tell me that too, please.
instruction Steps 0/1
45%
You connect it with the, with the wire, always with the wire.
instruction Steps 0/1
35%
Oké, in deze situatie zal ik deze probleem aan de ontwikkelaars sturen. Zodat ze het kunnen bekijken, want dit moet je niet eens laten zien.
instruction 0/1
30%
200 megabytes will be enough just to see if it works or not. For the daily usage, for the month, he will need like one to three gigs depending on how much you use it.
explanation 0/1
30%
To update it, we do it through Wi-Fi. You update it with Wi-Fi then? You need the gigabytes to update it.
explanation 0/1
30%
So we're going to send you an update a little bit later, hopefully today or tomorrow, that you will be able to use Android Auto with no issue, okay?
promise 0/1
30%
If I go back to the store, they will have a different one that have 1.6. No, no, no, no, no. We have, we are sending it manually, okay?
explanation 0/1
30%
You're going to receive an automatic notification.
info 0/1
30%
I will request it for today. I'm requesting it after we're talking.
promise 0/1

How Customers Ask This

"The customer is having trouble connecting their phone with Android Auto in their car."
"The customer is having trouble connecting their new phone with Android Auto to their car."