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Why is my phone using all of my data and how can I prevent it?

🌐 Data & Internet Slow Data Asked 1 times needs_work
Best Response 45% effective
I would suggest that after the update, that should be coming out by the end of tomorrow, I'm just going to include the Messages update as well as the Waves update. If you're still experiencing that problem after the update, then call us back.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

30%
So after the update, some customers are experiencing the Google Play Store using all their data. That is being addressed in the next update that's coming out, that should be coming out before the end of Monday, and it should be fixing the data drainage issue.
info 0/1
30%
Unfortunately, there is nothing that we can currently do to stop it from doing that. The devs are looking into it and it should be resolved, but currently, there isn't anything that you can do on your phone to stop it from happening.
explanation 0/1
30%
This is probably just a correction that happened with other bug fixes that that was taken away if you were able to receive it before, but you sure have been able to receive it, period.
explanation 0/1
30%
Just to clarify, I have no power over what is in or not in an update. They just let us know.
explanation 0/1
30%
What I'm going to do is I'm going to write that down in my list that we send over to the devs each day, so I'll definitely let them know that they would like a detailed list of what the update actually has.
promise 0/1