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What should I do if my phone is locked and I can't make calls?
Best Response
85% effective
Alright, can you go into your settings, please? Settings, yes. Yes, you go into settings, then you go to apps notification. And then you go to see all apps. And then you go to phone. Okay. Okay. Sorry, give me one second. Ah, yes, alright, so you go into your settings, apps notifications, and then you would go into system.
Other Response Scripts
45%
No, no, no, no. You don't got to do anything. We're going to do it on our end. You have to do absolutely nothing. Just wait about 30 minutes, and you should be good, okay?
45%
Just give it a minute, but we just finished doing it now. Should I turn it on and off? Yeah, you can restart it.
35%
It's something we do on our end, right? You don't really have to do anything. I'm just letting you know that we have to reset the service, okay?
35%
If it happens again, just try to check before calling us to see if it comes back. If it doesn't, then call us and let us know.
35%
You should download the update, yes, but only if you have Wi-Fi available. Because it takes up a lot of your data if you download it off of Wi-Fi.
35%
Yes, you should say cancel. If you use that, then you're going to use your data for the entire month. So make sure you're on Wi-Fi before you download it.
30%
So it seems like you've reached a limit that makes it... Not that it stops it, but it slows it down. So we just have to reset your service, okay?
30%
It should take 10 to 15 minutes after, but it should be working, right?
30%
Do I have to connect to Wi-Fi? Yes.
How Customers Ask This
"The customer is unable to make or receive calls on their phone."
"The customer is unable to make calls due to their phone not working."
"The customer is unable to make or receive calls on their phone."