🌐

How can I update my phone without using data?

🌐 Data & Internet No Data Connection Asked 2 times resolved

Best Response 70% effective

Your data should be working in a matter of 10 to 15 minutes, okay?

promise 1 helpful / 0 not helpful

Other Response Scripts

45%

Just connect the phone to Wi-Fi. Do you have Wi-Fi at home?

instruction Steps 0/1

45%

You can go to a library. You can go to a cell phone store. Just ask for Wi-Fi for a few minutes, and you can do it.

instruction Steps 0/1

45%

Yes, you should try to go to somewhere that's Wi-Fi and connect to the Wi-Fi and finish doing the update there.

instruction Steps 0/1

35%

I can add more data for you if you want and I can make it work right now. The data is $5.

instruction 0/1

35%

You should do the update with your Wi-Fi, not with your own data.

instruction 0/1

35%

The best way, the only way to not use your data is through Wi-Fi. If you don't have Wi-Fi, you can always go to a public space that has free Wi-Fi, because the downloads are very large.

instruction 0/1

35%

Yes, you need to go to a place where there's public Wi-Fi or come into the store and download the updates there.

instruction 0/1

35%

I could add a gig of data to your account?

instruction 0/1

35%

You're going to use the card on file?

instruction 0/1

30%

Your plan is renewing on December 22nd, okay? And the data, apparently you accepted the update with your own data and that consumed everything. So that is what happened here.

explanation 0/1

30%

Once I'm connected, that's going to allow you to update the phone without using your data.

explanation 0/1

30%

It's going to be charged to the card, the MX, 1002? It's $5.50.

info 0/1

How Customers Ask This

"The customer is experiencing issues with their data connection and is unsure how to download updates without using data."