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Customer is experiencing issues with a blacked out screen and dropping calls on their phone.
Best Response
45% effective
You can send your phone in, once we get it up to about one to three days to fix, we can send it back to day shipping, get it optional to be, you would send your phone, we would send you a loaner phone, so that you can use a phone while your phone's being repaired, that requires a $100 deposit, so those are the two options that you have.
Other Response Scripts
45%
We're going to send you the loaner phone, and the loaner phone inside that packet is going to have a label.
45%
Make sure that all your information is in the package, first name, last name, contact information, and exactly what is going on with the phone so that we know once we receive the phone what issues you're having with the phone.
45%
I can send a label to your email.
45%
You can definitely go to the Monty location and check the key. But we do close at 1 today. So you're going to have to come back.
35%
What we can do is, you can send your phone in, or bring your phone into the Borough Park location so you can see exactly what's going on, say you're having some sort of software issues, so we can fix that.
35%
We send it to 4306 13th Avenue. That's Brooklyn, New York.
30%
Sure. I think I already have your info. Let me just see my registration number here. I don't think that I gave you even my name. So, I was concerned that you might not know who I am. Let me know that. Yeah, I completely remember you.
30%
You do not pay for the shipping.
30%
As I said, it's one to three days for the repair, and it's shipped back two days.
30%
You should be getting the email within 5 to 10 minutes.
30%
The warranty is two months for hardware, six months for software, and a year for network.
30%
Sorry, they actually closed at 2. So if you can get there... It's closing today at 2? At 2 p.m. yes.
30%
24 Spring Valley.
30%
There's no guarantee. I can transfer you over so you can speak with them.
30%
Otherwise, is there any other option? That would be the closest option. So the only other thing would be coming to Borough Park. And that's Brooklyn, New York.
5%
So, yes, you're remembering something now. Yes. So, which one would you like now? I would like the mini. I would like the mini if it was re-looked into and re-fixed, whatever issues it has.
0%
Okay. So, once the Fig Minis come back, they should be back this week. I can be letting you know.
How Customers Ask This
"The customer is experiencing issues with the phone screen being unclear and eventually going black, along with audio problems after dropping the phone."
"The customer is experiencing issues with their phone dropping calls and becoming unresponsive."