💳

The customer forgot their phone password and is having trouble accessing their email for the reset.

💳 Account & Billing Account Access Asked 2 times needs_work
Best Response 45% effective
Ponga el SIM card en el segundo espacio e intente de nuevo, ¿ok?
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
You need to put the wrong password several times until you get into a screen, into a white screen that says your current IMEI is, and it will give you a long number.
instruction Steps 0/1
45%
You need to put a SIM card in the phone and try again and then IMEI will come, okay?
instruction Steps 0/1
45%
Okay, so put it in the second slot and try again.
instruction Steps 0/1
35%
Primero y principal, tiene que tener un SIM card adentro del teléfono, ¿ok?
instruction 0/1
35%
El AF lo está poniendo en minúsculas, ¿correcto? El AF, siete minúsculas.
instruction 0/1
35%
Por favor, sí. Y si no, si le marco. Exactamente.
instruction 0/1
35%
Once you have that, you have to give me that long number and we will create a code that will break the code in your phone.
instruction 0/1
5%
You have to try over and over again until it comes through.
instruction 0/2

How Customers Ask This

"The customer is having trouble accessing their phone due to a forgotten password and is seeking assistance to unlock it."