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How can I fix picture messaging issues due to running out of data?
Other Response Scripts
85%
Yes, I'm adding more data. It should be working in about 15 minutes, okay?
70%
Yes, absolutely.
70%
Perfect. Precisely.
70%
You're all set. You should have your data start working in about less than 30 minutes.
45%
He must connect to Wi-Fi when he has to make an update, okay? So this doesn't happen again.
45%
Whenever you try to make an update, you will see in the phone a warning telling you, hey, you're about to use your own data. Are you sure you want to proceed? And you have to press either yes or no.
45%
Next time you have an update, you can connect the phone to Wi-Fi to avoid this situation.
45%
I can add one more gig now. But the problem here is that it will take $5 from your bank account, okay? So if you want to proceed with that, I can do it for you.
45%
I can set it up for next month if you want, for the next renewal.
45%
Can you just text it to me? To this number right now?
45%
You need to turn the phone on. And there's a... you have to go to settings. And then you need to go to about phone. Once you're in about phone...
45%
We will grab the phone and we will put one of our SIM cards, okay? We will test the phone through with that SIM card to see if there's something wrong with the phone because we have to see that first, okay?
45%
Please, the new person that's there, his name is David. Just go ahead, tell him, hi, how are you? You don't have to explain everything again because I don't want to waste your time. Just tell him, hi, yes. I want to test a few things with the phone. My name is Juan. You have to tell him put me with Juan and he will tell you what to do.
45%
I will recommend you to first call Telo, okay? Don't tell them exactly what you told me. Just make them a very simple question. Just ask them, hey, how much data do I have left? And then they will tell you, look, you don't have data available at all, or if they tell you, look, you have a lot of data.
45%
So please call them and ask them to add more data if you know that you don't have any, and that's it, those functions will be restored right away.
45%
To make it better, do the data thing, okay, and once you have it done, reach us back and we will apply one extra configuration that will make your messaging app work perfectly fine.
45%
Make sure to press no and make the update whenever you're at home with Wi-Fi.
45%
So, you're going to your settings, and then you're going to About Phone.
45%
So next month it's a matter of taking care of the, not making any update with data. That is very, very important.
45%
If you see an update, even if it's needed actually when nothing comes, but you can just decline it and then do it once you're home with wifi.
45%
Take it out and try to put it back. The whole... The whole shell. It's the outside screen and the inside screen.
45%
Would you be able to give them a call? And don't tell them that, hey, I cannot download. You don't have to go completely explain it with them, because they won't understand or care. Just ask them, hey, how much data do I have left? I just want to know that.
45%
Okay, you have to transfer, go to settings in your phone. Once in settings, go to system, please. Once in system, go to reset options. And then press reset, reset Wi-Fi network and Bluetooth. Okay, now you have to turn your phone off, turn it back on, and try to see if it works, please.
45%
What I can do is I can charge your account for $5.10 for one more gig of data. The additional gig would only be for this month. But, yes, your data is reset every month.
45%
So I would say check to see if your weather app is receiving updates.
45%
So for that, it seems that your data is not going through. I would suggest that you call T-Mobile to see exactly what's going on with your data.
45%
After you update your phone, try to see if you receive picture messages again. And if you don't, call us back.
40%
We have to play with it a little bit with the phone while you're there with the phone. And we will make it work for you. I can assure you that, but we need the actual phone and you need to call me once you're there.
35%
You can just have more data and that's it.
35%
I can add more data to her plan right now if she wants.
35%
We can fix it, yes. It's a little wobbly? Sure.
35%
I need the bill number as well.
35%
Before we proceed, who is the service provider?
35%
Okay, so for picture messages and group messages, you're having issues. Are you on the latest update of 2.2.7 for the message app?
35%
So, can I have your phone's IMEI number, please?
35%
Yes, and it's going to be IMEI SIM slot 1.
35%
I can go ahead and I can add data for you. I see that you ran out of data. The data is five dollars, okay, and I can do it.
35%
Will you check if you have enough data? Because that's probably why you're not receiving any pictures.
35%
Okay, so we need you to bring our phone to our Borough Park Store, okay?
35%
Are you able to call them and ask?
35%
Did you call U.S. Mobile directly and ask them, hi, how much data do we have left? Did you do that, or no?
30%
He simply ran out of data, okay, that is why those functions are not working. His plan will renew on December 6th. That will be on Saturday, okay? And then his data will be back to normal right away.
30%
He has a limit of one gigabyte per data a month, okay? So he used all the data. The data is a function that you use to send pictures, download updates, receive pictures.
30%
Whenever you receive an update, what happens here is that your service receives an update, a big update, okay, saying that if you get a big update on the phone, the phone will warn you. The phone will tell you, hey, you're about to make an update. Please know that you will use a lot of data, okay? And you have to accept it one way or another.
30%
It's going to be $5. Just one charge of $5.
30%
Wi-Fi doesn't make the phone non-kosher. Okay, Wi-Fi is just a download update. That's it.
30%
Picture text, unfortunately, it works only with data, okay? And multimedia messages, only with data. It doesn't work with Wi-Fi.
30%
Her next month will start over on December 4th.
30%
I don't want to ask you to come back to the store because you went there already and you didn't get the help that you needed. But are you by any chance able to come to the store anytime soon and call me once you're there or request the manager, the store manager to call me?
30%
Correct. Yes.
30%
Currently, we are experiencing some concerns that are having issues even after the update. What we're doing right now is we're taking down those phones' IMEI numbers, and we're sending those numbers over to the devs so they can figure out exactly what's going on.
30%
Alright, so I'll make sure to give this to our devs, and when they figure out a solution, you'll be notified on your phone, alright?
30%
It looks like you made an update with your own data and that consumed everything.
30%
No, this is just usually for the update only, not for anything else, generally, okay?
30%
That's correct, but that is on every phone. That is how phones generally work.
30%
If you're connected to Wifi, you're not going to receive your picture text. You have to... You only get data.
30%
All I need is a shell, right? All right. Yeah. Only a shell.
30%
If they tell you, look, you don't have any data, that is why it's not working. Now, if they tell you, look, you have a lot of data, then it's a problem with the phone, and we have to take a look at it or replace it.
30%
You're experiencing these issues because you capped out on your data. Did you recently download the update? Yes, because you ran out of data when you were updating. So when you update your phone, you should really be connected to Wi-Fi. If not, it's going to use up all your data.
30%
There's no notification that your data is low, unfortunately.
15%
Yeah, so check your system updates. Make sure you have an update available.
0%
Yes, you can have up to three gigs for $22 plus taxes a month.
How Customers Ask This
"The customer is unable to receive group texts, picture texts, and SMS messaging due to potential data issues."
"Why am I not receiving picture messages?"
"The customer is experiencing issues with sending voice notes and app functionality due to a lack of data connection."
"The customer is unable to use Waze and send/receive MMS despite having added data to their plan."
"The customer is experiencing issues with their wife's phone not having data or picture mail since last Tuesday."
"Why am I unable to receive picture messages on my phone?"
"The customer is unable to send group texts and is experiencing issues due to capped data."
"The customer is unable to send pictures or messages in group texts."
"The customer is experiencing issues with data connectivity and cannot receive picture messages."
"The customer is experiencing issues with data usage and is unable to send or receive picture texts."
"The customer is unable to send picture texts and has issues with group messages."
"The customer is experiencing issues with sending and receiving messages due to running out of data."