💳

How long does it take to port a number and what are the steps to cancel the service?

💳 Account & Billing Plan Changes Asked 1 times needs_work

Best Response 45% effective

If you want to start it over, you have to come to the store, purchase a SIM card, and so on.

instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%

You can purchase a new SIM card, and that's it, okay?

instruction Steps 0/1

45%

Please, come to the store, okay? Before doing the forecall, you have to come to the store, then, okay?

instruction Steps 0/1

45%

If you want to cancel this line, you have to come to the store, because you took the whole bundle.

instruction Steps 0/1

45%

If you wish to cancel this, please come to the store. We'll help you there.

instruction Steps 0/1

35%

You should call complaining your service provider in this situation.

instruction 0/1

35%

You have to call them. You have to complain with them telling them.

instruction 0/1

30%

I need you to calm down. Okay, I need to understand what you're saying. Okay, let's go. I know that you're frustrated. This is not our fault, but either way, we want to help. So let's try to slow down a little and let's see point by point.

explanation 0/1

30%

Yes, you have a SIM card inside.

info 0/1

30%

That's correct, yes. Our SIM card will be useless.

info 0/1

30%

The SIM card is $10.

info 0/1