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The talk to text feature on the phone is not working.

💻 Apps & Software Settings Issues Asked 4 times resolved
Best Response 75% effective
Okay, now just try to, you will. We will have to hang up so you can try to use it, okay? But your assumption is that it should work right now?
instruction 1 helpful / 0 not helpful

Other Response Scripts

70%
Thank you so much for your call. Have a great day.
promise 1/0
45%
Okay, no, no, no, this doesn't require a repair. It's just a little software issue. I can help you to sort it out right now. So you have to go to settings in your phone, please.
instruction Steps 0/1
45%
Okay, once in settings, go to apps and notifications.
instruction Steps 0/1
45%
Now go to see all apps.
instruction Steps 0/1
45%
If you don't see see all apps, go to app info, please.
instruction Steps 0/1
45%
Now you need to look up for an app that will be called G Word.
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45%
And now press where it says storage and cache.
instruction Steps 0/1
45%
Once the storage and cache, press where it says clear storage, okay?
instruction Steps 0/1
45%
I can help you with that. So go to settings on your phone, please.
instruction Steps 0/1
45%
Now go to app notifications.
instruction Steps 0/1
45%
Yes, now go to see all apps or app info.
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45%
Now look for an app that will be called Gboard.
instruction Steps 0/1
45%
Press on that. Scroll down to the third option that's going to be storage and cache.
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45%
Now press clear storage please.
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45%
In this situation, to make it work, I will suggest you switch your company. You need to use a service such as T-Mobile or Verizon, or any other company belonging or working with them. For example, we always recommend either Fig service, which is the service that we provide, or US Mobile. US Mobile works with T-Mobile and Verizon, and it works perfectly fine.
instruction Steps 0/1
45%
If you want to bring back the phone so we can take a look at it and see if everything is fine and good to go.
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35%
Click that, please.
instruction 0/1
35%
Yes, just accept it. You have to do it.
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35%
Yes, press yes.
instruction 0/1
35%
Now you just try to use it. Of course, we have to hang up and then you have to try to use it, okay?
instruction 0/1
35%
Yes, I can. The talk to text on your Fig phone doesn't work. Okay. There are a few things that we need to check first. Who is your service provider? Because this function is a function that works solely on data.
instruction 0/1
35%
You must make updates every few days.
instruction 0/1
35%
If you want to add more, it will be $5. But if you want to wait until your renewal date, it will be in six days.
instruction 0/1
30%
AT&T, it can be a little problematic. They are a little problematic with Fig phones. Lately, with the last update they made with their whole ecosystem, most of the Fig phones' data functions stopped working.
explanation 0/1
30%
Yes, you won't be able to use any data function. If someone sends you a picture, if you need to use a stop to text, if you need to use, like, light typing, or anything like that, that won't work.
explanation 0/1
30%
Actually, it's something that should work right away. The question here is, who is your service provider?
explanation 0/1
30%
All that happens is that you ran out of data, that's why the talk-to-text is not working.
explanation 0/1
30%
Yes, you can bring it up to Monty, but Monty doesn't have a technician.
info 0/1

How Customers Ask This

"Why is the talk-to-text feature not working on the new phone?"
"The talk to text feature on the Fig phone is not working."
"The talk-to-text feature is not working on the customer's phone."