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Why is my SIM card not working?

🌐 Data & Internet No Data Connection Asked 4 times resolved
Best Response 50% effective
Question: Why is my SIM card not working? Answer: Script: I understand how important for your SIM card to work, and I will try my best to assist you with that. Verification: May I ask your service provider? May I ask your phone number? Have you verified if your SIM card has been activated? Have you check if there is an issue with SIM card slot? Step 1: Verify if the service provider is compatible to FIG phones. Step 2: Verify if the number is with FIG. Step 3: Ask the customer to activate their SIM card. Step 4: Check if the SIM card slot is not broken. Escalation: If need assistance from other departments or higher ups.
curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

45%
You have to make sure to dial the whole number with the plus, okay?
instruction Steps 0/1
45%
If it's for America, then it has to be plus one and then the whole number. If it's for Israel, then it has to be plus 972 and then the whole number.
instruction Steps 0/1
45%
There's one more thing that we will have to do. We will have to change the any ice. So grab your fixed phone. Do you have your fixed one with you right now? Yes? And dial this phone number that I'm going to give you now: star pound star pound no one one two two pound star and star. And now what you have to do is in the first one put this idea that I'm going to give you now. Are you ready? Yes? Okay, in the first one you're going to put 3 5 6 0 8 0 0 9 6 9 8 4 4 2 4 and the second one you're going to put 3 5 6 0 8 0 0 9 7 4 0 6 4 0 6 1 0 4 1 0 4. Yes? Now press settings. Yes? And now put the SIM card and please try again and try and yes let us know.
instruction Steps 0/1
45%
There's one more thing that we will have to do. We will have to change the ANI. So grab your fix phone. Do you have your fix phone with you right now? Yes? Okay, dial this phone number that I'm going to give you now: star-pound star-pound no one one two two pound star and star. And now what you have to do is in the first one put this ANI that I'm going to give you now. Are you ready? Yeah? Okay, in the first one you're going to put 3 5 6 0 8 0 0 9 6 9 8 4 4 2 4 and the second one you're going to put 3 5 6 0 8 0 0 9 7 4 0 6 1 0 4. Yes? Now press IMEI settings. Yes? And now put the SIM card and please try again and try and yes let us know what happened.
instruction Steps 0/1
35%
Can you please give me the two Israeli SIM card numbers, please?
instruction 0/1
35%
I need the SIM card number, not the phone number, okay?
instruction 0/1
35%
Please wait a moment while I send the SIM card number to them.
instruction 0/1
30%
Unfortunately, there is... Since we are not 019 directly, I will have to send them to their customer service, okay?
explanation 0/1
30%
No, no, no. Everything comes automatically working, okay? You don't have to do any more work. It should work normally.
explanation 0/1
30%
The call forwarding doesn't touch the text messages. So the text messages... The text message, the call forwarding doesn't work with text, okay?
explanation 0/1
30%
You cannot do text forwarding, okay?
explanation 0/1
30%
I will send this to them and hopefully they can help us as soon as possible, okay?
promise 0/1
30%
Yes, info.gosher.com. That's our email address.
info 0/1
15%
Turn the phone, put the SIM card, leave it one or two minutes, then turn on and try again and please let me know what happened. Yes? And wait one or two minutes and then turn it on again. Yes? And try to use it.
instruction Steps 0/2

How Customers Ask This

"The customer is experiencing issues with making calls on their phone purchased in Israel while using a UK SIM card."
"The customer is experiencing issues with making calls on their phone purchased in Israel while using a UK SIM card."
"The customer is experiencing issues with text messages not working on their Israeli SIM card."