💬

The customer is experiencing an issue where text messages are being sent twice.

💬 Messaging SMS Text Messages Asked 2 times needs_work
Best Response 45% effective
After the update, if you're still having issues, definitely call us back. And then we'll work from there.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
Before maybe getting, like, a repaired diagnosis, I would say just check with the update. If it's still happening, then I would say just send your phone in to the Borough Park location so we can see what we can do, all right?
instruction Steps 0/1
45%
Well, you would go into your settings. Okay. And then go to Apps and Notifications. Okay. And then See All Apps. Okay. And then you go to Messages. Okay. And then you would click on Storage and Cache.
instruction Steps 0/1
45%
So, right now, our devs are looking into it, and we're taking down the phone's IMEI numbers, it's called. It's going to be in your settings. And then if you go into About Phone. Settings. Mm-hmm. Okay. And then in About Phone, it says IMEI SIM Slot 1. You need that number?
instruction Steps 0/1
30%
There's an update today, you're saying it's going to fix it? Yes. Uh-huh. So there's an update today, you're saying it's going to fix it? Yes, that's one of the things they're fixing.
explanation 0/1
30%
They haven't given us a time yet, but they did tell us today, and they haven't said they're rescheduling. It should be out today sometime.
info 0/1
30%
So, I'm going to send this over to our devs. They are working on figuring out exactly what's going on with some of our customers' phones, um, because there isn't anything that's, like, correlating with each phone that is having this issue.
explanation 0/1
30%
Right now, they haven't given us a date. It should maybe be resolved hopefully in a couple days. Um, but, yeah, we haven't gotten, like, a solid date for it.
promise 0/1

How Customers Ask This

"Customer is experiencing issues with not receiving text messages and messages being sent out double."