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The customer is inquiring about issues with text and notifications not working due to a known problem in their area.
Best Response
45% effective
No, if it's purchased in Tower Mobile, you have to ask them if they can take your phone back. Otherwise, no, okay? Because it was purchased in a third-party store.
Other Response Scripts
45%
Okay, so speak with Tower Mobile, okay? But we cannot take it back because that's the policy.
30%
Yes, it's not only your issue, an issue with the phones in the Monte area, it's a global issue, okay? And yes, we are working on an update. The update is being released on Friday afternoon.
30%
I'm so sorry. I do apologize. And if not... We have to wait.
30%
Yes, we would have taken the return right away.
30%
That's correct, because you didn't make the transaction with us. That is why.
30%
No, it's the same issue.
30%
We are working very hard. There's no way to fix it sooner? No.
30%
Afternoon, maybe morning even, okay? But yes, Friday afternoon, that's the time.