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Why is my phone's touch screen not responding properly?
Best Response
50% effective
Question:
Why is my phone's touch screen not responding properly?
Answer:
Script:
I can't imagine how inconvenient it is if you're not able to use your phone touch screen feature and I will try my best to assist you with that.
Verification:
May I ask if your screen has crack or recently fell?
May I ask what troubleshooting step have you done so far?
May I ask for your location?
Step 1:
Verify if the screen was damaged.
Step 2:
Ask to reboot the phone and take out the battery for 10-15 seconds.
Step 3:
Ask the customer location to check the nearest store to bring the phone if not resolved.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
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30%
If your touch is not responding, you may have to switch out your screen. It just depends on, like, how.
30%
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